We've received reports that services have become available once again. Please let us know if you continue to experience any troubles with services on Montreal, CA nodes 2 or 3.
Posted 3 months ago. Jun 26, 2019 - 21:45 UTC
We're reaching out to receive further information and evaluating options to bring customers online before they're able to resolve the configuration conflicts.
Posted 3 months ago. Jun 26, 2019 - 20:51 UTC
We've reached out and received a response from our datacenter; it appears that there is a misconfiguration with one of their routers amidst a hardware swap after initial failure. Their teams are working to resolve this matter now.
Posted 3 months ago. Jun 26, 2019 - 17:55 UTC
We're investigating an issue affecting the availability of IPs for customers on Montreal, CA nodes 2 and 3. The following IP ranges are affected: - 220.127.116.11/29 - 18.104.22.168/28 - 22.214.171.124/30 - 126.96.36.199/30 - 188.8.131.52/30 - 184.108.40.206/28
Posted 3 months ago. Jun 26, 2019 - 17:41 UTC
This incident affected: Prisma - Game Hosting Platform (Montreal, QC, Canada).