Unfortunately, due to an internal issue regarding copying over some specific encrypted data, we're postponing both maintenances until Monday. Additional details will be available on Sunday regarding the next maintenance window. Services to the existing billing software will be restored momentarily.
Posted May 07, 2021 - 10:04 UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 07, 2021 - 04:00 UTC
We'll be replacing a crucial part of our infrastructure: our billing software. On Friday, May 7th at 4AM UTC / 11PM CDT (May 6th), we will be replacing the billing software in full to resolve years-old outstanding issues with the existing billing solution.
Due to the nature of this task, billing access will be completely disabled within Prisma, the legacy billing area will be retired in full, and parts of the Prisma control panel may be slow or unable to load data and/or may be fully unresponsive. Logins will not be affected once the update to the Prisma control panel is completed. Once the data has been converted and verified, billing access will be restored in full.
Please note: we've scheduled this maintenance for a 12 hour window. We do not anticipate using the full duration of this maintenance window, but as always, it's best to prepare for any potential complications.
Below, you'll find a list of anticipated unreachable aspects of the Prisma control panel: - Billing, profile, and account management (inclusive of all aspects of billing: invoices, orders, transactions, etc.) - Service upgrades/downgrades - Account registration - New Server functionality / service creation
Posted May 06, 2021 - 14:03 UTC
This scheduled maintenance affected: Prisma Control Panel (POP - Ashburn, VA, POP - Dublin, Ireland, POP - Sydney, Australia) and Main Website (cubedhost.com).