Ashburn, VA - Infrastructure Upgrades
Scheduled Maintenance Report for CubedHost, LLC
Completed
We have validated all servers and IPs are online. Provisioning remains disabled as we rebuild the IP pool; follow our task here for more information: https://status.cubed.host/incidents/3qgnst0yk4sj

If you experience any troubles post-migration, please reach out to our team for assistance via the blue button at the bottom right of any page on our website and control panel. If you do not see it, email us at support@cubedhost.com from the email associated with your account.

We're done breaking things until Tuesday. Have a great weekend!
Posted 2 months ago. Jul 11, 2019 - 18:13 UTC
Verifying
Verification is currently underway for the maintenance items.
Posted 2 months ago. Jul 11, 2019 - 17:48 UTC
Update
A vast majority of the Ashburn network is back online, we're awaiting a small subset of IP addresses to come back up: 209.182.104.128 - 209.182.104.255. Once these addresses are online, we will begin verification and post-migration cleanup.
Posted 2 months ago. Jul 11, 2019 - 17:20 UTC
Update
Daemon ID updates have been completed. We are beginning Prisma daemon reconfiguration; once done, the servers will be accessible in the control panel, however, servers will not be reachable until the networking team completes our IP routing modifications.
Posted 2 months ago. Jul 11, 2019 - 16:54 UTC
Update
Final data transfer has been completed. We're now reassigning servers to their new daemons while awaiting the network changes.
Posted 2 months ago. Jul 11, 2019 - 16:38 UTC
Update
All servers have been stopped, we are now beginning the final file transfers and new daemon assignments for all Ashburn servers.
Posted 2 months ago. Jul 11, 2019 - 16:24 UTC
Update
We are beginning to take services offline for the final migration of data. Once the files have been validated, we will proceed with the network changes, followed by final configurations and bringing services back online.
Posted 2 months ago. Jul 11, 2019 - 16:05 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 2 months ago. Jul 11, 2019 - 15:00 UTC
Update
Network situation has been resolved; we are back on track!
Posted 2 months ago. Jul 10, 2019 - 22:59 UTC
Update
Initial copies have been completed and are ready for Thursday's migrations.

We've hit a snag with the network team at our datacenters for Phoenix and Ashburn due to some specific needs with our IP space. We'll keep everyone apprised of the situation, but we should find a solution, one way or another, to ensure everything goes as smoothly as possible on Thursday.
Posted 2 months ago. Jul 10, 2019 - 05:36 UTC
Update
We are beginning the initial transfer of data. This will allow us to copy over only the data that has changed over time when it comes to the maintenance window, thus should decrease the impacted service times. The scheduled migration window will not change.
Posted 2 months ago. Jul 09, 2019 - 16:32 UTC
Scheduled
The CubedHost Operations team has scheduled a maintenance period to upgrade the hardware and improve the network redundancy in the region. The CPUs in the systems housing the Minecraft platform will be upgraded from E3-1240v5s to E-2186Gs; roughly a 24% single-threaded performance boost for the same great cost.

Due to the type of maintenance, the entire region will become unavailable all at once, followed by services returning all at once. All servers will be restarted during this time frame as it is a migration across physical systems. Once services become unavailable, we anticipate no more than 60-90 minutes of an interruption, if not less.

If you need the service to be online through this period, we'd recommend transferring to another facility nearby until the maintenance is completed. This would involve 2 IP changes and it is unlikely you would receive your original IP address. In terms of distance, we would recommend Montreal, Canada.

Server owners and administrators will be notified via email shortly, as well as 24 hours prior to the maintenance window. If you have any questions or concerns, please feel free to reach out to us at any time from the bottom right of any page on our website or control panel.
Posted 2 months ago. Jul 08, 2019 - 16:14 UTC
This scheduled maintenance affected: Prisma - Game Hosting Platform (Ashburn, VA, USA).