Datacenter is still investigating the root cause of the disturbance, but they expect no issues moving forward while the port is configured as it is. We will leave the monitoring to our automated monitoring systems and to the vibrations of our cell phones should any issues arise.
Posted Mar 10, 2019 - 11:07 UTC
Connectivity has been fully restored at this time. Please reach out to our team if you continue to experience troubles in Ashburn, VA. We will continue to monitor until we receive the all clear from the datacenter.
Posted Mar 10, 2019 - 10:59 UTC
As part of the troubleshooting process, the provider will be changing some settings on our uplink ports. A brief disconnection will be observed as they change the port settings.
Posted Mar 10, 2019 - 10:38 UTC
We're seeing significantly less packet loss on the 104.219.5.X range; we're still working with the datacenter to fully resolve this matter. Thank you for your patience in regards to this issue.
Posted Mar 10, 2019 - 10:29 UTC
Customers on all previously mentioned IP ranges, or the entirety of our Ashburn facility, may experience brief interruptions of 30 - 60 seconds as the Network Operations team at our upstream provider completes changes. We're still monitoring the situation and awaiting a resolution.
Posted Mar 10, 2019 - 08:48 UTC
Connectivity appears to be restored for customers with an IP starting with 209.182.104.X and 104.219.4.X. We are awaiting a resolution for 104.219.5.X IPs.
Posted Mar 10, 2019 - 08:21 UTC
A significant network interruption has been identified. We are working with our provider in Ashburn, VA, USA to resolve the issue and restore service. All Minecraft servers in this location are impacted.
Posted Mar 10, 2019 - 08:08 UTC
We've requested an update from our datacenter regarding this matter.
Posted Mar 10, 2019 - 04:35 UTC
We're receiving reports of some various troubles with connectivity to IPs beginning with 104.219.5.X (22.214.171.124 through 126.96.36.199). We've reached out to our datacenter for additional information. If you are experiencing these troubles, please reach out to our team and provide a traceroute to your server's IP address. Any and all data collected will be greatly appreciated in assisting with the resolution of the network issue.
Posted Mar 10, 2019 - 00:00 UTC
This incident affected: Prisma - Game Hosting Platform (Ashburn, VA, USA).