All Systems Operational
Minecraft: Java Edition Operational
90 days ago
99.98 % uptime
Today
Ashburn, VA, USA Operational
90 days ago
99.98 % uptime
Today
Dallas, TX, USA Operational
90 days ago
100.0 % uptime
Today
Chicago, IL, USA (DC 1) Operational
90 days ago
100.0 % uptime
Today
Chicago, IL, USA (DC 2) Operational
90 days ago
100.0 % uptime
Today
Miami, FL, USA Operational
90 days ago
99.89 % uptime
Today
Los Angeles, CA, USA Operational
90 days ago
100.0 % uptime
Today
Phoenix, AZ, USA Operational
90 days ago
100.0 % uptime
Today
Seattle, WA, USA Operational
90 days ago
99.99 % uptime
Today
Montreal, QC, Canada Operational
90 days ago
99.92 % uptime
Today
Amsterdam, NL Operational
90 days ago
100.0 % uptime
Today
Frankfurt, DE Operational
90 days ago
100.0 % uptime
Today
London, UK Operational
90 days ago
100.0 % uptime
Today
Roubaix, FR Operational
90 days ago
99.99 % uptime
Today
Singapore, SG Operational
90 days ago
100.0 % uptime
Today
Sydney, AU Operational
90 days ago
100.0 % uptime
Today
MySQL Service Operational
90 days ago
100.0 % uptime
Today
Ashburn, VA, USA Operational
90 days ago
100.0 % uptime
Today
Chicago, IL, USA Operational
90 days ago
100.0 % uptime
Today
Dallas, TX, USA Operational
90 days ago
100.0 % uptime
Today
Miami, FL, USA Operational
90 days ago
100.0 % uptime
Today
Los Angeles, CA, USA Operational
90 days ago
100.0 % uptime
Today
Phoenix, AZ, USA Operational
90 days ago
100.0 % uptime
Today
Seattle, WA, USA Operational
90 days ago
100.0 % uptime
Today
Montreal, QC, Canada Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL Operational
90 days ago
100.0 % uptime
Today
Roubaix, FR Operational
90 days ago
100.0 % uptime
Today
London, UK Operational
90 days ago
100.0 % uptime
Today
Frankfurt, DE Operational
90 days ago
100.0 % uptime
Today
Singapore, SG Operational
90 days ago
100.0 % uptime
Today
Sydney, AU Operational
90 days ago
100.0 % uptime
Today
Prisma Control Panel Operational
90 days ago
99.97 % uptime
Today
POP - Ashburn, VA Operational
90 days ago
99.97 % uptime
Today
POP - Dublin, Ireland Operational
90 days ago
99.97 % uptime
Today
POP - Sydney, Australia Operational
90 days ago
99.97 % uptime
Today
Main Website Operational
90 days ago
99.97 % uptime
Today
cubedhost.com ? Operational
90 days ago
99.97 % uptime
Today
Legacy Billing Area ? Operational
90 days ago
99.97 % uptime
Today
Help Center ? Operational
90 days ago
99.97 % uptime
Today
Credit / Debit Card Processor (Stripe) API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Global Memory Utilization
Fetching
Past Incidents
Jul 22, 2019

No incidents reported today.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019
Resolved - This incident has been resolved.
Jul 18, 04:15 UTC
Monitoring - The disk has been replaced and the RAID array is resyncing. ETA to completion is 30 minutes.
Jul 18, 03:35 UTC
Identified - Singapore node 2 has a failing NVMe disk and, consequently, the RAID array is unhealthy. We've made the request to replace this disk ASAP. Due to loss of redundancy, we have authorized our datacenter to take this system offline as soon as possible for replacement.

Once the disk replacement takes place, it may take up to 24 hours to rebuild the RAID array and performance may suffer on a temporary basis.
Jul 8, 18:30 UTC
Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019
Completed - The scheduled maintenance has been completed.
Jul 15, 19:01 UTC
Update - Provisioning has now been disabled for Phoenix, AZ. Once the maintenance for the migration is completed, provisioning will be re-enabled. Please see this link for more information: https://status.cubed.host/incidents/vcxtgz3vh190
Jul 14, 16:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 15:00 UTC
Scheduled - Due to a lengthy service-impacting scheduled maintenance in the region, provisioning will be disabled in Phoenix, AZ for 28 hours to prevent unwanted interruptions without notice.

For more information, please see: https://status.cubed.host/incidents/vcxtgz3vh190
Jul 14, 04:49 UTC
Completed - The scheduled maintenance has been completed.
Jul 15, 18:15 UTC
Update - All tasks have been completed; we are now only awaiting the networks team to complete their changes. Until then, servers will be unreachable, but can be managed via FTP and the control panel.
Jul 15, 17:29 UTC
Update - Daemons have been configured, IPs configured. IPs will not be reachable until the network team at our datacenter have completed the changes on the VLAN.

We are refreshing the control panel's caches and will proceed to our next part of our maintenance while awaiting the network changes.
Jul 15, 15:57 UTC
Update - Files have been migrated, new daemons have been assigned. We are now configuring the daemons and IP addresses.
Jul 15, 15:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 15:01 UTC
Update - We are beginning the initial transfer of data. This will allow us to copy over only the data that has changed over time when it comes to the maintenance window, thus should decrease the impacted service times. The scheduled migration window will not change.
Jul 9, 16:33 UTC
Scheduled - The CubedHost Operations team has scheduled a maintenance period to upgrade the hardware and improve the network redundancy in the region. The CPUs in the systems housing the Minecraft platform will be upgraded from E3-1240v3 to E-2186Gs; roughly a 26% single-threaded performance boost for the same great cost.

Due to the type of maintenance, the entire region will become unavailable all at once, followed by services returning all at once. All servers will be restarted during this time frame as it is a migration across physical systems. Once services become unavailable, we anticipate no more than 60-90 minutes of an interruption, if not less.

If you need the service to be online through this period, we'd recommend transferring to another facility nearby until the maintenance is completed. This would involve 2 IP changes and it is unlikely you would receive your original IP address. In terms of distance, we would recommend Seattle, WA; Los Angeles, CA; or Dallas/Chicago for a central location.

Server owners and administrators will be notified via email shortly, as well as 24 hours prior to the maintenance window. If you have any questions or concerns, please feel free to reach out to us at any time from the bottom right of any page on our website or control panel.
Jul 8, 16:18 UTC
Completed - Migrations have now been completed. If you have any troubles with your service or if there's any errors with the migration, please reach out to us ASAP.
Jul 15, 16:53 UTC
Update - We are now beginning to migrate files and updating services appropriately.
Jul 15, 16:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 15:01 UTC
Scheduled - The CubedHost Operations Team has scheduled the migration of our final Multicraft-based Pocket Edition servers to Prisma as of July 16th at 10AM CT. This migration will take up to 30 minutes per server.

Please check your emails for more information.
Jul 3, 18:15 UTC
Jul 14, 2019
Resolved - This incident has been resolved.
Jul 14, 04:46 UTC
Monitoring - The system has been rebooted, updated, followed by another reboot. We've enabled some debugging tools to determine the root cause, but unfortunately, this is a situation where only time will tell if the issue is resolved. If not, the additional information by our debugging tools will allow us to resolve the issue in a timely manner.

We continue to monitor the system for now. If you experience an outage, please contact us ASAP via our website and our agents will escalate the issue. As of now, monitoring shows systems are online and players have connected.
Jul 14, 01:21 UTC
Investigating - We've been alerted to an outage involving Ashburn node 2 and are investigating the matter.
Jul 14, 00:35 UTC
Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Completed - Initial pool has been built. We will add more addresses at a later date which will not require a maintenance. Ashburn, VA orders are, once again, open (and with more stock!).
Jul 11, 18:32 UTC
Update - We're starting the rebuilding of the IP pool in Ashburn, VA. All IPs will be marked as in use until we are completed.
Jul 11, 18:15 UTC
Update - We are now disabling provisioning to Ashburn, VA in order to prevent new orders before the migration tomorrow morning. We anticipate to reopen orders by 2PM CDT on the 11th.
Jul 10, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 UTC
Scheduled - Due to a lengthy service-impacting scheduled maintenance in the region, provisioning will be disabled in Ashburn, VA for 28 hours to prevent unwanted interruptions without notice.

For more information, please see: https://status.cubed.host/incidents/hxph08k5v4nw
Jul 8, 16:21 UTC
Completed - We have validated all servers and IPs are online. Provisioning remains disabled as we rebuild the IP pool; follow our task here for more information: https://status.cubed.host/incidents/3qgnst0yk4sj

If you experience any troubles post-migration, please reach out to our team for assistance via the blue button at the bottom right of any page on our website and control panel. If you do not see it, email us at support@cubedhost.com from the email associated with your account.

We're done breaking things until Tuesday. Have a great weekend!
Jul 11, 18:13 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 11, 17:48 UTC
Update - A vast majority of the Ashburn network is back online, we're awaiting a small subset of IP addresses to come back up: 209.182.104.128 - 209.182.104.255. Once these addresses are online, we will begin verification and post-migration cleanup.
Jul 11, 17:20 UTC
Update - Daemon ID updates have been completed. We are beginning Prisma daemon reconfiguration; once done, the servers will be accessible in the control panel, however, servers will not be reachable until the networking team completes our IP routing modifications.
Jul 11, 16:54 UTC
Update - Final data transfer has been completed. We're now reassigning servers to their new daemons while awaiting the network changes.
Jul 11, 16:38 UTC
Update - All servers have been stopped, we are now beginning the final file transfers and new daemon assignments for all Ashburn servers.
Jul 11, 16:24 UTC
Update - We are beginning to take services offline for the final migration of data. Once the files have been validated, we will proceed with the network changes, followed by final configurations and bringing services back online.
Jul 11, 16:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 15:00 UTC
Update - Network situation has been resolved; we are back on track!
Jul 10, 22:59 UTC
Update - Initial copies have been completed and are ready for Thursday's migrations.

We've hit a snag with the network team at our datacenters for Phoenix and Ashburn due to some specific needs with our IP space. We'll keep everyone apprised of the situation, but we should find a solution, one way or another, to ensure everything goes as smoothly as possible on Thursday.
Jul 10, 05:36 UTC
Update - We are beginning the initial transfer of data. This will allow us to copy over only the data that has changed over time when it comes to the maintenance window, thus should decrease the impacted service times. The scheduled migration window will not change.
Jul 9, 16:32 UTC
Scheduled - The CubedHost Operations team has scheduled a maintenance period to upgrade the hardware and improve the network redundancy in the region. The CPUs in the systems housing the Minecraft platform will be upgraded from E3-1240v5s to E-2186Gs; roughly a 24% single-threaded performance boost for the same great cost.

Due to the type of maintenance, the entire region will become unavailable all at once, followed by services returning all at once. All servers will be restarted during this time frame as it is a migration across physical systems. Once services become unavailable, we anticipate no more than 60-90 minutes of an interruption, if not less.

If you need the service to be online through this period, we'd recommend transferring to another facility nearby until the maintenance is completed. This would involve 2 IP changes and it is unlikely you would receive your original IP address. In terms of distance, we would recommend Montreal, Canada.

Server owners and administrators will be notified via email shortly, as well as 24 hours prior to the maintenance window. If you have any questions or concerns, please feel free to reach out to us at any time from the bottom right of any page on our website or control panel.
Jul 8, 16:14 UTC
Jul 10, 2019
Update - The maintenance has been completed.
Jul 10, 03:37 UTC
Completed - The scheduled maintenance has been completed.
Jul 10, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:01 UTC
Scheduled - The CubedHost Operations team has scheduled Roubaix, France node 2 for decommissioning on 10 July 2019 at 12AM UTC / July 9th, 2019 at 7PM CDT. Remaining customers will be migrated to newer hardware in the same location under a new IP address and port.

During this migration, remaining customers will have their server's IP address and port changed as we are unable to retain IPs from this particular system due to technical and accounting reasons. Any customers with non-default ports will be migrated to a default port (19132 or 25565 appropriately).

This migration will take no more than 1 hour to complete. If you wish to migrate ahead of the scheduled maintenance window, please reach out to our support team to request a transfer to another system in the same region; this will still incur an IP/port change.

If you have any questions or concerns regarding this matter, please reach out to our team at the bottom right of any page on our website or control panel, otherwise you may email us at support@cubedhost.com.
Jun 21, 00:53 UTC
Jul 9, 2019

No incidents reported.

Jul 8, 2019
Resolved - This incident has been resolved.
Jul 8, 18:40 UTC
Update - Datacenter technicians are working to resolve the issue at this time.
Jul 8, 18:25 UTC
Investigating - We've been alerted to an issue with Roubaix, FR node 4 and are investigating the matter. Once more information is available, we'll update you here.
Jul 8, 18:10 UTC