All Systems Operational
Uptime over the past 90 days. View historical uptime.
Prisma - Game Hosting Platform Operational
90 days ago
99.99 % uptime
Today
Ashburn, VA, USA Operational
90 days ago
99.94 % uptime
Today
Dallas, TX, USA Operational
90 days ago
100.0 % uptime
Today
Chicago, IL, USA (DC 1) Operational
90 days ago
100.0 % uptime
Today
Chicago, IL, USA (DC 2) Operational
90 days ago
100.0 % uptime
Today
Chicago, IL, USA (DC3) Operational
90 days ago
100.0 % uptime
Today
Miami, FL, USA Operational
90 days ago
100.0 % uptime
Today
Los Angeles, CA, USA Operational
90 days ago
100.0 % uptime
Today
Phoenix, AZ, USA Operational
90 days ago
100.0 % uptime
Today
Seattle, WA, USA Operational
90 days ago
100.0 % uptime
Today
Montreal, QC, Canada Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL Operational
90 days ago
100.0 % uptime
Today
Frankfurt, DE Operational
90 days ago
100.0 % uptime
Today
London, UK Operational
90 days ago
100.0 % uptime
Today
Roubaix, FR Operational
90 days ago
99.96 % uptime
Today
Warsaw, PL Operational
90 days ago
100.0 % uptime
Today
Singapore, SG Operational
90 days ago
100.0 % uptime
Today
Sydney, AU Operational
90 days ago
100.0 % uptime
Today
MySQL Service Operational
90 days ago
100.0 % uptime
Today
Ashburn, VA, USA Operational
90 days ago
100.0 % uptime
Today
Chicago, IL, USA Operational
90 days ago
100.0 % uptime
Today
Dallas, TX, USA Operational
90 days ago
100.0 % uptime
Today
Miami, FL, USA Operational
90 days ago
100.0 % uptime
Today
Los Angeles, CA, USA Operational
90 days ago
100.0 % uptime
Today
Phoenix, AZ, USA Operational
90 days ago
100.0 % uptime
Today
Seattle, WA, USA Operational
90 days ago
100.0 % uptime
Today
Montreal, QC, Canada Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL Operational
90 days ago
100.0 % uptime
Today
Roubaix, FR Operational
90 days ago
100.0 % uptime
Today
London, UK Operational
90 days ago
100.0 % uptime
Today
Frankfurt, DE Operational
90 days ago
100.0 % uptime
Today
Singapore, SG Operational
90 days ago
100.0 % uptime
Today
Sydney, AU Operational
90 days ago
100.0 % uptime
Today
Prisma Control Panel Operational
90 days ago
100.0 % uptime
Today
POP - Ashburn, VA Operational
90 days ago
100.0 % uptime
Today
POP - Dublin, Ireland Operational
90 days ago
100.0 % uptime
Today
POP - Sydney, Australia Operational
90 days ago
100.0 % uptime
Today
Main Website Operational
90 days ago
100.0 % uptime
Today
cubedhost.com ? Operational
90 days ago
100.0 % uptime
Today
Legacy Billing Area ? Operational
90 days ago
100.0 % uptime
Today
Help Center ? Operational
90 days ago
100.0 % uptime
Today
Credit / Debit Card Processor (Stripe) API Operational
90 days ago
100.0 % uptime
Today
Internal - AWS Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticache-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-standard Operational
90 days ago
100.0 % uptime
Today
AWS ses-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-us-east-1 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Global Memory Utilization
Fetching
Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Chicago, IL - Infrastructure Migration
Completed - The BGP announcement has now been removed from the previous facility. Thank you for your patience!
Oct 9, 22:20 UTC
Verifying - Another adjustment has been made to allow the vast majority of our customers to gain access to their servers once again. All services are now showing as online with a single customer server affected. We will reach out to the individual to resolve the matter with them individually.

If you are unable to reach your Chicago, IL based Minecraft server, please reach out to our team for assistance.
Oct 9, 19:29 UTC
Update - We're still awaiting the Network Operations team at the previous datacenter to remove 209.182.110.0/23 from their routers. Some adjustments have been made on our end to invalidate their route of this block, however, it may take some time to reflect.
Oct 9, 19:15 UTC
Update - We are still awaiting the BGP announcement removal for 209.182.110.0/23, or for Chicago, IL nodes 1-20.
Chicago nodes 21 - 24 have been migrated to their new nodes at 13 - 16 and are online at this time.

Once the BGP announcement for 209.182.110.0/23 is revoked at the previous datacenter, services will spin up immediately. All configuration work and network preparations have been completed on our end.

Thank you for your patience in this matter!
Oct 9, 18:31 UTC
Update - All files have been transferred, we are now finishing configurations and working with the previous networks to discontinue BGP announcements.
Oct 9, 16:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 13:00 UTC
Update - Final delay, we swear! Pushed back to Wednesday, October 9th to allow ~24 hours notice to Chicago customers via normal maintenance email notification.
Oct 8, 03:01 UTC
Update - The maintenance has been moved from Monday, October 7th to Tuesday, October 8th.
Oct 5, 23:27 UTC
Scheduled - The CubedHost Operations team has scheduled a migration in order to consolidate equipment and services into a single environment.

The migration is anticipated to take up to 4 hours, however, may extend past the maintenance window pending transfer times, third-party support teams with the removal of our IP blocks, and BGP propagation around the world. Efforts will be taken to minimize downtime as much as possible and to stay within the aforementioned window.

If you have any questions or concerns regarding this matter, please reach out to our support team for assistance.
Oct 1, 22:05 UTC
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
EU Software Updates (Q4 '19)
Completed - The scheduled maintenance has been completed.
Oct 4, 00:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:00 UTC
Scheduled - The CubedHost Operations team has scheduled a maintenance window in order to update the software running behind the scenes to ensure the best security and performance. If you have any questions or concerns regarding the matter, please reach out to our support team for assistance.
Oct 1, 22:11 UTC
Oct 3, 2019
NA/APAC Software Updates (Q4 '19)
Completed - Services have now been restored.
Oct 3, 21:59 UTC
Update - Sydney node 1 is online, however services are not yet online. We are making post-maintenance adjustments, then services should resume as normal.

Thanks again for your patience in this matter!
Oct 3, 21:44 UTC
Update - Singapore node 1, as well as Sydney nodes 4 and 5 are now back online.
Sydney node 1 appears to have some hardware fault and we're still investigating the matter.
Oct 3, 21:06 UTC
Update - Montreal, CA services have been restored fully.
Singapore node 1 continues the filesystem check.
Sydney, AU nodes 1, 4, and 5 continue to experience some troubles, but due to a filesystem check. Sydney nodes 3, 7 have had services restored at this time.
Oct 3, 19:44 UTC
Update - Singapore node 1 is currently running a file system check and will be online as soon as it is complete.
Sydney, AU nodes 1, 4, 5, and 7 had some troubles with the bootloader and we are working to resolve those now.
Montreal, Canada nodes 2, 3, and 9 are stuck prior to the BIOS upon reboot; we have reached out to the datacenter for repair or replacement.
Oct 3, 19:30 UTC
Update - Miami, FL is fully operational again. We are experiencing some troubles with bringing some systems in Sydney, AU and Montreal, CA online. We anticipate a resolution within the hour, exceeding our defined maintenance window. Thank you for your patience in the meantime!
Oct 3, 18:49 UTC
Update - Dallas, TX nodes 3 and 4 are now online.
Oct 3, 17:37 UTC
Update - Phoenix, AZ has been completed.

Montreal, CA nodes 2, 3, 8, and 9 are affected by an issue on reboot and we're investigating further.
Oct 3, 17:26 UTC
Update - Seattle, WA; Ashburn, VA; and Los Angeles, CA have been completed. All MySQL servers in affected regions are completed.

Due to complications, these systems are still in progress: Phoenix, AZ node 12; Miami, FL node 4; Dallas, TX nodes 3, 4.
Oct 3, 17:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 15:00 UTC
Scheduled - The CubedHost Operations team has scheduled a maintenance window in order to update the software running behind the scenes to ensure the best security and performance. If you have any questions or concerns regarding the matter, please reach out to our support team for assistance.

Please note: Chicago, IL DC1 and DC2 will not be receiving these updates as the systems will be replaced and upgraded as of Monday, October 7th, 2019.
Oct 1, 22:09 UTC
Oct 2, 2019

No incidents reported.

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